Limited Warranty Policy | 925 Pro

Limited warranty

Quality issues are reviewed against the approved project reference.

Effective date: August 1, 2026

Coverage

Unless a quotation or written agreement provides a different warranty, 925 Pro will review reported material or workmanship issues in custom and wholesale jewelry against the approved sample and specifications.

Exclusions

Normal wear, accidental damage, misuse, neglect, unauthorized alteration, improper storage, plating wear caused by use, or changes outside the approved specifications may not be covered. Custom project terms may define different inspection or notice requirements.

How to report an issue

Contact liam@925pro.com with the order or quotation reference, description, photographs and any relevant production information. Do not return goods before written instructions.

Remedies

If an issue is confirmed as our responsibility, the agreed remedy may include repair, replacement, credit or refund. Nothing in this policy limits mandatory rights under applicable law.

Business-use notice: These policies are prepared for the current 925 Pro website and should be reviewed by qualified legal counsel for the countries where you sell. Nothing here limits mandatory rights that apply under local law.

Verified Materials

Sampling, plating, logo and packaging requirements are coordinated around your design.

Production Support

925 silver specifications and project documentation can be discussed for the destination market.

Worldwide Shipping

Small-parcel line and express shipping options are available for worldwide destinations outside war zones.