Returns and refunds

How returns and project issues are handled.

Effective date: August 1, 2026

Custom and made-to-order work

Custom, private-label, personalized and made-to-order products are produced against agreed specifications. They are generally not returnable for preference or change of mind, except where mandatory law applies or the written project terms say otherwise.

Incorrect, damaged or defective goods

Contact liam@925pro.com promptly with the order or quotation reference, a description and clear photographs. We may request the product and packaging for review. If a verified issue is our responsibility, the available remedy may include replacement, repair, credit or refund according to the project terms and applicable law.

Cancellations

Contact us immediately if you need to cancel. Cancellation may not be possible after sampling, material purchasing or production has started. Any agreed cancellation charge will be stated in the quotation or written project confirmation.

Refund timing

Approved refunds are normally sent through the original payment method after the review is complete. Banks and payment providers may require additional processing time.

Return authorization

Do not send any product to the office address without written return instructions. Questions: liam@925pro.com.